F.A.Q.

Q : How can I trace my order?

A: Once your order is shipped, you will receive an email include tracking number from us. Please make sure the email address you left on our site is available. 

Please trace 12- 48 hours  later after we send out your package.


Please trace here:

DHL: www.dhl.com

UPS: www.ups.com

EMS: http://www.ems.com.cn/english-main.jsp


Here are some sites you also can use for tracking your package if it is shipped by USPS/EMS:

USA: http://www.usps.com/

Australia :  http://ice.auspost.com.au/

Japan : http://www.post.japanpost.jp/int/ems/index_en.html

Canada : https://em.canadapost.ca/emo/basicPin.do

U.K. : http://track.postoffice.co.uk/portal/po/track?catId=20700386

Australia
Ukraine
Austria
Cambodia
Canada
France
Germany GDSK
Hong Kong
Ireland
Japan
Korea
Thailand
Georgia
Uganda
United Arab Emirates
New Zealand
Russia
Belarus
Singapore
United States
Belgium
Brazil
Czech
Ghana
Denmark
Finland
United Kingdom
Iceland
Taiwan
Ireland
Israel
Italy
Luxemburg
Norway
Portugal
Sweden
Spain
Switzerland
India
Vietnam
Malaysia
Slovakia
Indonesia
Pakistan
Poland


Q : How do I pay with Credit Card?

A: http://www.hellocosplay.com/page.html?id=16


Q : What is the making duration?

The making duration of costume usually is 7-14 days,some complex costume's making duration is 10-20 days.If you need the costume urgently,please contact us, we will try our best to rush your order,the shortest making duration is 1-3 days.

The making duration of boots usually is 9-14 days,some complex boots' making duration is 10-20 days.But if you need the boots urgently,please contact us, we will try our best to rush your order,the shortest making duration is 6 days.

The making duration of wig usually is 5-14 days,some complex wig's making duration is 7-20 days.But if you need the wig urgently,please contact us, we will try our best to rush your order,the shortest making duration is 1 days.

If you want to rush an order, please contact our customer service.

For halloween: Orders from Sep 1st to Oct 31th may take longer time, about 7-25 working days to make the costume, due to the heavy workload that time, pls take this into account when you make the purchase. 


Q : What is the shipping duration and cost?

A:http://www.hellocosplay.com/index.php?main_page=shippinginfo

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